We provide interior designers, decorators and home staging professionals with courtesy discounts for most items. We provide volume discounts for all customers. The amount is dependent upon the item and quantity ordered. Call us toll-free at 888.281.8941 to get more information.
Do I have to pay sales tax?
You only have to pay sales tax if you are shipping to the state of California. Companies providing proof of a CA resale certificate are also exempt from sales tax.
I have a question on my charges.
Please email firstname.lastname@example.org with your order number or call us toll free at 1.888.281.8941 and we will able to answer all of your questions.
I need a copy of my receipt or invoice.
Please email email@example.com with your order number and email address or call us toll free at 1.888.281.8941 with the same information and we will email your invoice to you.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we process a refund until it appears on your credit card statement. This is a time period that is dependent on your credit card issuing bank. If you are concerned we have not processed a refund a we can email the transaction receipt we receive from our credit card processing partner, Authorize.net, to provide proof a refund has been performed on our part.
When will my credit card be charged?
Your credit card will be authorized at time of sale, but it will not be charged until we can verify with our manufacturers that your item is in stock and will be shipping within the parameters shown on each product page. In the event of a backorder, we will email you to give you the option to cancel the order. Please note we are only able to retain an authorization for 30 days until Authorize.net will cancel a credit card transaction. Therefore if there is a backordered product that will not be in stock for greater than 30 days, we will be forced to cancel the order unless you reply that you wish to retain the order.